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Our commitment to leaseholders

EastendHomes is committed to providing a good housing management and maintenance service to its Leaseholders. This includes:

  • acting at all times as a reasonable and responsible landlord
  • providing an accountable cost-effective service for Leaseholders
  • respecting and protecting the rights of its Leaseholders
  • maintaining buildings in good condition
  • discouraging neighbours from causing a nuisance
  • providing accurate information about the services provided to its Leaseholders
  • providing accurate information about Service Charges
  • providing a dedicated team of staff responsible for leasehold services
  • equality of service so that all residents are treated equally regardless of their gender, race, age, disability, sexual orientation, language or religion.