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An Inspector Calls

last modified  27/08/2008 08:15 AM

In October 2008, EastendHomes will be inspected by the Audit Commission’s Housing Inspectorate. The Housing Inspectorate looks at how organisations like councils and housing associations provide landlord services to communities; work with the private sector; respond to the problems of homelessness; and enable the provision of good quality housing services.

What will the Inspectors do?

Inspectors will look at the quality of the housing service provided by EastendHomes to tenants and whether it is good value for money. They will not be able to address or resolve any individual problems that tenants face.

The service areas that they will be looking at are:

  • Rents management;
  • Tenancy and estate management including caretaking
  • Stock investment and repairs and maintenance.

The inspectors will be testing how ‘customer focused’ the housing service is and looking at the various ways in which tenants can influence outcomes – through Resident Involvement - which is central to the whole inspection process.

They will be checking how ‘accessible’ the housing service is and whether we are providing a fair and equal service to all sectors of the community.

Overall, they will rate how good our housing service currently is and how likely it is that our services will get better.

Some of the ways in which they will do this are by:

  • Carrying out confidential face-to-face interviews with board members, managers, staff, residents and some of our partners;
  • Visiting our developments and talking to residents;
  • Meeting groups of residents to discuss services;
  • Spending time at our local housing centres, observing staff and how they deal with your enquiries;
  • Contacting some of the other organisations that we deal with.

Do you want to meet the inspectors? They will be meeting a group of tenants to discuss the quality of services. If you want to meet the inspectors to discuss your views of our services, please contact Debbie Davies on 0207 517 4700, in writing at FREEPOST, EastendHomes, by e-mail at or by text on 07961 941584, giving your full name and contact details. Numbers will be limited and we will get in touch with you nearer the time if the inspectors have chosen you to be in the group.

The inspection team will produce a public report with their findings and recommendations and we will let you know the outcome of the inspection in a future edition of the newsletter and how we will meet the challenges they set us.