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As an organisation EastendHomes has developed a comprehensive set of policies to cover the wide ranging situations that we have to deal with.  

These policies and strategies summarise what EastendHomes' priorities are and the actions that we intend to take to meet them. If you are looking for an explanation of how our services work and what you can expect from us, you may want to look in our Leaflets section. 

Please click the links below to download our key policies. If you would like a printed copy of any of these policies, please request a copy via our Contact Us page, specifying the document(s) which you are interested in.  

Access to Services Strategy 

Advertising and Hoardings 

Aids and Adaptations

Anti-Social Behaviour  

Assignment & Mutual Exchange

Cash Incentive to Move

Compensation & Payments

Complaints & Compliments


Decorating Allowance

Domestic Violence

Electrical Safety 

Gas Safety

Green Policy

Gritting Policy

Hard Fixed Flooring 


Interpretation, Translation & Communication Needs

Leasehold/Freehold Purchase 


Membership Policy 

Miscellaneous Lets

Nominations to Estate Boards 


Rent Arrears Recovery Policy

Rent Collection

Rent & Service Charges 

Repairs & Maintenance 

Resident Profiling 

Safe & Well Strategy 

Services for Elderly and Disabled Tenants 


Tenant Consultation & Participation

Vexatious, Frivolous and Unreasonably Persistent Complaints Policy